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Refund Policy

REFUND & CANCELLATION POLICY

At WEBRANDINGS (M) SDN BHD, we are dedicated to producing work that are satisfactory to our clients. Our development process ensures that our clients’ business objectives are properly understood and built into our solutions. We also have an extensive portfolio for your reference and viewing to help you with your purchase decision. Please contact us at info@webrandings.com for further assistance should you still have doubts and queries before deciding on your purchase.

However, in the event that you still require a refund, here are the information:

FOR WEBCart PACKAGES

You can get a refund as long as the WEBCart is not setup yet and you have not received Domain Name Registration e-mails and Login Details e-mails from WEBRANDINGS (M) SDN BHD. There will be a 25% penalty for administrative and processing charges. The refund period will take anywhere from 7 – 14 workings days. Please e-mail support@webrandings.com for refund requests.

There will be no refunds on paid WEBCart Packages once the account is setup which includes domain name registration and also a “Login Details” is e-mailed to the client.

FOR WEBCart DESIGNS

You can get a refund as long as design and setup work have not commenced yet. There will be a 25% penalty for administrative and processing charges. The refund period will take anywhere from 7 – 14 workings days. Please e-mail support@webrandings.com for refund requests.

Once the 1st “Layout Design” or 1st draft of any “Copy Writing” work has been e-mailed out, there will be no refunds.

FOR WEBCart MAINTAIN SERVICE PACKAGES

WEBCart Maintain Service is a series of maintenance and managing service packages for your online store. You can get a refund for this if no maintenance work has started yet or you have not received any maintenance work requested in 3 months. An approved copy of “Work Request” which are signed and stamped by WEBRANDINGS (M) SDN BHD must be available to claim for refund. Please e-mail support@webrandings.com for refund requests.

There will be a 25% penalty for administrative and processing charges. The refund period will take anywhere from 7 – 14 workings days