Multilingual Technical And Customer Support

 

With a growing body of multilingual experts in technology, marketing and customer service, Webrandings (M) Sdn Bhd offers bespoke suites of both software and support services to clients at the very height of consumer technology innovation.

Specializing in the B2B and B2C technology sectors, Webrandings (M) Sdn Bhd  is a valuable partner for any company looking to better serve its customers.

Multilingual Customer Support

Multilingual support is about more than just multichannel customer contact – it’s about meeting the needs of our clients and your customers and engineering the perfect solutions.

We offer support in 6 languages including English, Chinese, Bahasa Melayu, Bahasa Indonesia, Hindi and Tamil. Our large, adaptable network is made up of advisors who are all bi- or trilingual to a native or near-native level. One of our primary strengths is supporting businesses with smaller groups of customers that are spread across multiple geographies and countries, in addition to those with wider customer bases. Having advisors who can switch between multiple languages allows us to offer highly efficient, cost-effective support.

Webrandings (M) Sdn Bhd  is currently serving over 15 different clients and 5000 products, with language hubs based in the Kuala Lumpur, Malaysia that offers a perfect balance of local and centralized support.

Our multichannel services include:

Voice

 

Email

 

Live Chat

 

Skilled Technical Support

Most contact centres offer technical support on the basis that the more difficult issues are escalated to their clients when the issue reaches a certain level. At Webrandings (M) Sdn Bhd , escalation to our clients only takes place in the most serious cases.

With an average tenure of over four years, our advisors are highly trained, skilled technical support professionals with in-depth knowledge of every product. In most cases, our people can help your customers right away.

In addition to reducing escalation, Webrandings (M) Sdn Bhd  takes a proactive approach to improving the products we represent. We look at the data from every communication with customers to identify common issues, and feed suggestions for improvement and self-help solutions back to our clients. Services can include product testing, small-scale fulfilment and the creation of client-specific solutions for customer support challenges.